Every brand falls into a defined CX maturity level. At Talkdesk, we’ve partnered with thousands of contact centre leaders to help them evolve their CX maturity. Through our experience, we’ve developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. And we are the only CX vendor to offer this valuable service for free.
In this white paper, you’ll explore: