Digital

Syndicating your Content with Targeted Audiences Internal Results specialise in generating leads, promoting content and help in driving brand awareness for technology vendors. * Founded in 2011 * Team of 44 demand generation practioners * Content syndication to targeted audiences * Performance b...


An effective asset management programme when executed well can upgrade performance, improve safety and offer greater value for investments. It can also encourage new ways of thinking and operator business models. A full and accurate knowledge of all infrastructure assets, where they are located and ...


Comme les applications, les utilisateurs et les terminaux évoluent, entraînant ainsi la dissolution de ce qui constituait auparavant le périmètre de confiance de l'entreprise, beaucoup d'entreprises se tournent vers un modèle de sécurité Zero Trust pour se protéger des attaques. Utilisez ce guide d...


If you aren’t willing to adapt, you’ll die. Evolution isn’t only for species anymore. It applies to whole industries, companies, departments, and even individual careers. Legacy disaggregated infrastructure is becoming less sustainable, and IT is under assault from all directions — from the business...


DATA VIRTUALIZATION IS ON THE RISE Analyst firms Gartner, Inc. and Forrester are projecting accelerated data virtualization adoption for both first-time and expanded deployments. What are the uses cases for this technology? At its Data and Analytics Summit in London in March 2018, Gartner answered t...


HOW TO MOVE AT DIGITAL SPEED WHILE UPHOLDING ITIL PRINCIPLES Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid ...


This survey report discusses the results of an in-depth market research survey that was commissioned by Cyren and conducted during September 2018 by Osterman Research. The survey was conducted among businesses and governmental organizations in the United States that have adopted Office 365 and that ...


Learning leaders are searching for new ways of thinking about leadership development. Because there are fast and dramatic changes impacting every aspect of business, old ways of thinking, entrenched interests, and established models are threatened. This guide describes the compelling business cont...


This flexible working is borne out of a desire to strike a better work-life balance, and also to increase our output; research shows that only 27% of employees had their best ideas at their desks. For others, this inspiration arrived at the gym, at home, or in informal office locations like the brea...


Most enterprises continue to struggle with enabling their entire workforce to efficiently and safely access corporate back office systems on a variety of devices and from any location. Indeed, the advent of mobile, and particularly the BYOD aspects of end user device selection, exasperated an alread...


As managed service providers (MSPs) evolve to managed security service providers (MSSPs), they need to understand not just the security-related threats that current and potential customers are facing, but how to differentiate and sell themselves in an increasingly competitive market for service prov...


Information and communication technology has rapidly changed over the last 30 years. The internet, email, social media, messaging apps and mobile devices (all now part of everyday life) have revolutionised the way we communicate and interact, not just with our friends and family but with businesses ...


In the new economy, businesses face challenges that would have been unimaginable just a few decades ago. New competitors, new routes to market, increased customer expectations, and greater scrutiny come with the territory. In a world where everyone carries a computer connected to unlimited informati...


A new, exponential commission stream with no upfront investment, training or planning. That’s Print Simplicity We believe in making life easy and rewarding for our partners, so we’ve developed Print Simplicity - an innovative e-commerce based printer, toner and servicing package you can launch to yo...


Flash has permeated enterprise storage in small, medium-sized, and large enterprises as well as among webscale customers like cloud and service providers. It is available in a variety of different system architectures, including internal storage, hyperconverged and converged platforms, and shared st...


For large companies looking to undergo a digital transformation where their customer experience is concerned, the stakes have never been higher. Digital disruption threatens to upend how legacy companies do business. Incumbents face competition from emerging players that have mastered the quickly ev...


It’s the most wonderful time of the year. No, not the holidays. Rather, we mean this post-holiday moment, when retailers assess the just-concluded season and start planning for the next one. Seasons change, but one core issue is perennial, the volume of tickets. One Zendesk study found that for reta...


According to a recent IDC study, 82% of enterprises expect to use three or more clouds by 2020, including private, onpremise, virtual private clouds, and shared public cloud services from a number of providers. Ideally, there’s one cloud that serves as connecting sinew for all other clouds, and can ...


Organizations everywhere are trying to influence greatness, improve the employee experience, and build cultures employees want to engage with, yet every year brings new changes and challenges. What should organizations expect for 2018? Read on for some of the new trends we’re seeing.


Starting a business can be hard. Growing your business can be even harder. Whether it’s poor customer data, manual and broken processes, minimal operations visibility to make decisions, building a winning team, or keeping up with changing regulations, there is always something getting in the way of ...


The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with Salesforce, you can measure customer loyalty at each stage of the customer journey


Zum dritten Jahr in Folge erscheint Zendeskim Quadranten „Leader“ Der Magic Quadrant von Gartner untersucht den globalen Markt für Kundenservice- und -supportanwendungen, die es Kundenserviceund -supportagenten ermöglichen, Kunden auf den von ihnen bevorzugten Kanälen zu betreuen. Im diesjährigen Be...


Docker and NuoDB: A Natural Fit Both NuoDB and Docker were developed with the same fundamental principles in mind: distributed processing, resource efficiency, administrative simplicity, and elastic scalability. This natural affinity means that the two technologies work in tandem, right out of the ...


Businesses continue to evolve as digital technologies reshape industries. The workforce is mobile, and speed and efficiency are imperative, necessitating dynamic, cloud-based infrastructures and connectivity, as well as unhindered, secure application access — from anywhere, on any device, at any tim...


Theories about the future impact of artificial intelligence (AI) on business and society are everywhere. But the reality on the ground today among the companies and leaders applying technologies such as machine and deep learning to their core challenges is exciting enough. Business models are being ...


WestLotto is Germany’s largest lottery provider and the control centre for the transnational lottery Eurojackpot including 18 European countries. The company has been in operation for more than 60 years. The 350 employees at the WestLotto headquarters in Münster look after more than 3,300 sales outl...


One of the must followed best practices in business is to know that you are indeed getting what you contracted for. This may be as simple as confirming on time delivery of goods that conform to specifications. However, with time, as the business and service requirements repeat or become more complex...


The current era of multiple clouds, digital transformation, unbridled data growth, big data analytics and the Internet of Things (IoT) puts enormous pressure on IT teams to modernize their infrastructures. In response, IT organizations must be more agile, responsive, costefficient, cloud-enabled and...


If you are involved in the month-end close process, then you know that it can be, hands down, one of the most time-consuming financial processes in the business. Regardless of whether it’s easy to do or not, if you are in finance, a part of the executive team, or in the internal audit group, you ha...


With the cloud transforming application development and deployment—enabling organizations to improve flexibility, automate processes, and decrease time to market—some big questions remain. One of the most important issues an organization must address is how it can best employ the smarter tools and l...


Wer nicht bereit ist, sich anzupassen, stirbt aus. Inzwischen wird der Evolutionsbegriff nicht länger nur auf Lebewesen angewandt. Er gilt mittlerweile auch für Branchen, Unternehmen, Abteilungen und sogar für die individuelle Karriere. Eine herkömmliche desaggregierte Infrastruktur ist zunehmend sc...


Une voie plus rapide vers les ventes est possible. Parce qu'elle vous permet de créer des démonstrations virtuelles haute technologie époustouflantes et de bénéficier d'une interactivité jusque-là inédite qui donne vie à vos produits, la réalité augmentée (AR) devient désormais : * Incontournable ...


All enterprise companies aren’t created equal, and those that have already moved to adopt digital technology face a unique set of opportunities and challenges compared to companies that are still in the process of modernizing. These companies often were born digital and have grown quickly thanks to ...


APIs are not new. They’ve served as interfaces that enable applications to communicate with each other for decades. But the role of APIs has changed dramatically in the last few years. Innovative companies have discovered that APIs can be used as an interface to the business, allowing them to moneti...


THE BOTTOM LINE Two main trends persist in the corporate performance management (CPM) market: cloud uptake remains consistent but slow, and many cloud vendors are divided when it comes to breadth of functionality. While the financial planning and accounting teams remain separated in their software c...


The Evolution of Mobility The mid 2000s brought additional players to the smartphone market, with Symbian being the popular choice in Europe and Palm OS in the U.S. The market was crowded with five mobile operating systems and no clear winner. The iPhone launched in 2007, followed by the first Andr...


The forces of digital disruption continue to impact organizations of every size and in every industry, as consumers, employees, and partners expect everything to be on demand and fully connected. To flourish in the digital economy, organizations need to become more agile; they must develop and relea...


ACCELERATING GROWTH WITH CUSTOMER-DRIVEN LEARNING AND INNOVATION It has never been easier to know what’s on your customers’ minds. Through feedback, behaviors and data, consumers are making their desires felt. That includes what makes them tick—or just ticked off. Companies that learn from this trea...


Integrated NGFW Security with WAN Transformation Adoption of cloud services, SaaS applications, and mobile workforce are putting increasing strain on the corporate network. This exacerbated as organizations look to better connect their remote and branch office employees and offer them higher quality...


Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executi...


How can SMB owners save up enough time for life’s important priorities, without putting profitability and long term success at risk? Do you remember why you started your own business? For many, it might have been to achieve a more balanced lifestyle, spend more time with family, simply be the boss o...


5G is rapidly climbing the hype cycle. Qualcomm has even claimed it could be as “transformative as electricity.” Wireless network operators in the U.S. are not only talking about 5G, but asserting that their trials are ongoing and deployments are coming soon—in many cases, years earlier than had be...


She Who Has the Most Data Wins Data is transforming the world. Advances in the way we capture, process, and analyze digital data are enabling greater efficiencies, better insights and decision making, even entire new business models. Data is pushing the boundaries of what is possible in every indust...


Transforming your content by making it accessible in the cloud is the first step to digital transformation. Where are you on this journey? No matter where you are, there is always room to grow. It's not just about where you want to end up but how you'll get there and which tools you'll use. Read th...


Moving an entire aspect of your organization’s infrastructure to the cloud might seem like a daunting proposition. Software-as-a-Service (SaaS) solutions are quickly becoming the standard across the business world, and deciding on the right one can sometimes be a more intensive, confusing process th...


Are you ready to tackle Business Process Management (BPM) for your enterprise? Do you want to improve efficiency, enhance agility, and also be more profitable? If so, you’re in the right place. BPM is an approach toward managing how an organization operates so it better meets the needs of clients. ...


In a successful digital transformation, every employee must be completely on board, from executives to Firstline Workers, i.e., those workers who interact with customers, build and test products, or ensure operations run smoothly. Almost every industry depends on them, especially those such as manuf...


The pressure is on for IT Organizations to migrate to Windows 10. Microsoft stopped providing mainstream support for Windows 7 as of January 2015. A growing number of employees are installing Windows 10 on their personal devices and in need of immediate access to core business applications.


Fortinet’s 2018 Security Implications of Digital Transformation Survey looks at the state of cybersecurity in organizations around the world from the lens of digital transformation (DX). Three hundred responses from CISOs and CSOs at large organizations helped us identify several current trends: * ...


The applications that are changing business today are radically different than ones of prior generations. Today’s applications consist of many endpoints including browsers, mobile devices, and/or machines that are geographically distributed, intensely transactional, always available, as well as inst...


Traditional security for development teams has been functionally separated, with different tools for different departments operated by different resources. However, this monolithic approach is changing rapidly as organizations look to transition development operations to cloud and container platform...


A New Opportunity for Retailers • Following the EU antitrust ruling last year, Google created a programme for comparison shopping sites such as Kelkoo to appear in shopping ads on general search results pages from September 2017 • The objective of this initiative is to increase the competition in G...


There are currently many challenges facing Australian business, and the cost of energy bills is high on the list. In fact, 4 out of 5 businesses are overpaying on their energy.* In addition, many energy retailers offer competitive rates and discounts that only last for a fixed period, such as 24 mon...


The banking industry has been talking about improving the customer experience with customer-centric banking for a long time. Over recent years, a gap has appeared between innovative digital leaders and those who have been slower to join the digital revolution. What is it that industry innovators an...


Even if companies understand that an omnichannel approach performs better in terms of operational metrics and meeting customer expectations, there’s still the question of how to do it. How should companies go about adopting an omnichannel support solution? With data from the Zendesk Benchmark, our i...


Is your application delivery environmentready to ride the data wave? Apps are the primary way your business engages with your customers. The more access and visibility you have into your application delivery data, the better experience you can provide. But harnessing that tsunami of data to make it...


Software-defined principles for application services are revolutionizing load balancing strategies Flexible infrastructure choices and application architectures are changing the way that modern enterprises run their computing. Enterprises have become application-centric, investing significant effort...


For the IT service provider: This document provides an overview of managed services and a strategy for moving away from break/fix hourly service rates to a predictable, profitable managed services business model. For the managed service provider: This document provides an overview of how SolarWinds ...


Every employee, every team, every line of business has a unique process to get work done, and no one understands the series of necessary tasks better than those who are responsible for seeing them through. This is the key to accelerating digital transformation, according to the new Forbes Insights r...


Jusqu’à présent, les améliorations du datacenter se sont limitées à la réduction des coûts et à des solutions ponctuelles. La consolidation des serveurs, le Cloud computing, la virtualisation et l’implémentation de stockage Flash ont contribué à réduire la prolifération des serveurs, ainsi que les c...


For many web, mobile, and Internet of Things (IoT) applications that run in clustered or cloud environments, distributed caching is a key requirement, for reasons of both performance and cost. By caching frequently accessed data in memory – rather than making round trips to the backend database – ap...


Virtualization is rapidly changing the way business IT operates, from small local businesses to multinational corporations. If you are reading this, chances are good that your company is already taking advantage of virtualization’s benefits. Virtualization means that a single underlying piece of har...


State of the Industry The retail shakeup is upon us. As technology shapes consumer preferences, the retail landscape is being turned on its head. Commerce is now digital. And the era of mall rats and lazy days spent at the food court seem like a distant memory. Today, both strip mall boutiques and...


Today, most incumbent organizations (those established before the onset of the digital revolution) in every industry are grappling with the risks of disruption with one hand even as they reach for its opportunities with the other. After years of looking the other way, and then reluctant admission, i...


We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the ...


Pour ne pas mourrir, il faut s’adapter. Mais l’évolution ne concerne plus uniquement les espèces, elle est aussi une nécessité pour les industries, les entreprises, les services et même les carrières individuelles. Les infrastructures anciennes fragmentées sont de moins en moins viables et l’IT est ...


As businesses look for new ways to create value for customers through digital experiences, it’s clear that some firms are more advanced than others. This report analyzes the characteristics that distinguish the more advanced innovative companies from those just starting their digital journey. Digita...


La réalité augmentée (RA) est désormais parmi nous, et les entreprises, quelles que soient leur forme et leur taille, s’en servent pour changer leurs méthodes de travail et améliorer leurs résultats et ceux de leurs clients. IDC pense que les entreprises orientées services devraient être parmi les p...


One of the biggest benefits of Digital Transformation (DX) is cost savings. Digital transactions can unlock a range of productivity and efficiency benefits that can save organisations millions of dollars. And one of the simplest steps that yields the biggest impact is changing the way employees and...


The only thing moving faster than the world of business is the world of technology. Keeping up with consumer expectations (that simultaneously shape and are informed by the latest tech) can be a herculean task for companies of any size, as enterprises struggle to implement new solutions on a large s...


Some software project failures occur because of a lack of traceability — that is, an incomplete record of documentation around software quality assurance efforts. With optimal traceability, testing becomes more efficient and enables collaboration throughout the software development lifecycle as well...


A crucial component of today’s enterprise lies in the business logic and information assets contained within legacy application estates. The ever changing digital landscape is requiring business to evolve which is putting pressure on the applications to respond. Sure, your apps are keeping the light...


IT organizations today face two critical requirements. First, to help their business effectively function in fast-paced digital markets, they need to provide the right level of infrastructure resource capacity to ensure reliable performance, maintain availability, and support innovation. Second, it'...


As millennials overtake baby boomers as the most populous generation in the world, organisations are realising they need to communicate with Generation Y on their own terms – and through their preferred channels of communication. This has meant a shift away from the old methods of customer communica...


Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. The question is often whether BPM is a technological problem or a cultural one. Are business processes dependent on the technologi...


Op echte gegevens uit een steekproef van toonaangevende ondernemingen die gebruikmaken van Zendesk, hebben wij een zelflerend systeem toegepast om verschillende benaderingswijzen van de klantervaring te identificeren. Wij hebben bedrijven in groepen ingedeeld op basis van hoe zij omgaan met support ...


ASUS Hangout Meets Hardware kit lets you meet with ayone on any device, and from anywhere - all through Google Hangouts Meet. Whether you're joining from a computer, phone or confrenece room, with a lightweight interface and smart participant management, multi-person video calls are a breeze. Meetin...


You know that the size of your workloads, the growth of your business, and the cost to maintain your on-premises infrastructure is beginning to strain your budget. It’s time to upgrade, to progress your IT infrastructure and transform your cloud environment. You do a quick online search and discover...


In Forrester’s evaluation of the emerging market for account-based marketing (ABM) platforms, we identified the 14 most significant providers — 6sense, Demandbase, Engagio, Jabmo, Lattice Engines, Madison Logic, MRP, Radius, RollWorks, TechTarget, Terminus, Triblio, True Influence, and ZenIQ — in th...


Insurance as we know it is transforming dramatically, thanks to capabilities brought about by new technologies such as machine learning and artificial intelligence (AI). Welcome to the new breed of insurers that are more personalized, more predictive, and more real-time than ever.


This whitepaper explores the ‘need for speed’ within the insurance market and how a new speed of change across all industries is demanding a new approach to delighting customers and growing revenue. This new approach involves the adoption of a digitally matured operating model, referred to as “insur...


Augmented Reality (AR) will play a pivotal role in the evolution of the industrial enterprise. Organizations are already leveraging AR technology to gain strategic advantage, enable their field technicians and improve customer satisfaction with turnkey technology—all while utilizing existing data. I...


With the regime set to be extended to all FSMA regulated firms from 2018 onwards, the Worksmart SM&CR team have been busy turning the “lessons learned” from the banking sector into an expanded product set for the wider market place. Our strong relationships with key trade bodies across banking, inv...


Aucune usine ne se ressemble, que ce soit en termes de taille, de produits fabriqués (des appareils haute précision aux produits de base), ou de volumes de production. Mais tous les fabricants, qui souhaitent rester compétitifs, ont le même défi à relever : intégrer l'Internet des Objets (IoT) dans ...


Customer satisfaction (CSAT) surveys help companies identify opportunities for growth, but that feedback canʼt reach its full potential without the context of other key customer data. When you measure CSAT with Salesforce, you can turn feedback into action.


As a cloud-first company we are committed to educating our community and clients about cloud transformation Unlocking the potential of IoT The Internet of Things (IoT) has the potential to offer organisations in all industries the opportunity to drive real business value. From insights to innovatio...


Selecting a project management solution isn’t easy and you can face some difficult considerations: How can you match internal needs with solution capabilities, not just today but as you grow? What should you look for to determine if a solution will be easily adopted or not? What are key integration ...


Welcome to the Microsoft Azure IaaS Solutions guide. The goal of this guide is to introduce systems administrators, systems architects, and newcomers to Microsoft Azure to some powerful core offerings on the Microsoft public cloud platform. You will learn common terms, design patterns, and some spec...


Long gone are the days when organizations could get by with a single online presence. The availability of omnichannel opportunities, and so much demand has paved the way for companies to build their digital strategy on a multitude of websites. This explosion in sites has overwhelmed many large organ...


Machine Learning Data Catalogs, Q2 2018 In our 29-criteria evaluation of machine learning data catalogs (MLDCs) providers, we identified the 12 most significant ones — Alation, Cambridge Semantics, Cloudera, Collibra, Hortonworks, IBM, Infogix, Informatica, Oracle, Reltio, Unifi Software, and Waterl...


Blockcahin, the technology behind bitcoin, is one of the most talked about and intriguing technologies of the moment. This emerging is doing to transaction what the internet did to information, and has the potential to disrupt many industries and businesses. It provides transaction consensus, proven...


Internet use is trending towards bandwidth-intensive content and an increasing number of attached “things”. At the same time, mobile telecom networks and data networks are converging into a cloud computing architecture. To support needs today and tomorrow, computing power and storage is being insert...


At Amazon, we’ve been investing deeply in AI for more than 20 years. Machine learning (ML) algorithms drive many of our internal systems, and have formed the core of our customers' experience—from the path optimization in our fulfillment centers, and Amazon.com’s recommendations engine, to Echo powe...


Even if companies understand that an omnichannel approach performs better in terms of operational metrics and meeting customer expectations, there’s still the question of how to do it. How should companies go about adopting an omnichannel support solution? With data from the Zendesk Benchmark, our ...


consultancy’s 2018 Digital Trends report, published in association with Adobe, is based on a global survey of 12,795 marketing, creative and technology professionals in the digital industry across EMEA, North America and APAC. Now in its eighth year, the research looks at the most significant trends...


The number of digital commerce platform vendors continues to grow along with the breadth of those platforms, adding to the complexity of vendor evaluations. This report evaluates 21 providers of digital commerce platforms to assist application leaders supporting digital commerce.


Three-dimensional printing of useful objects and machine parts is becoming a reality. 3D printing offers the ability to produce—both rapidly and at low cost—short runs or one-of-a-kind parts. HP’s development of HP Multi Jet Fusion technology includes new HP Jet Fusion 3D Printers and an Open Platfo...


Giant leaps in science and technology over the decades have had a major impact. Vinyl records, grainy movies, and low resolution video have long been consigned to history, pushed out by HD content on tiny handheld devices wherever and whenever we want it. More and more we expect everything to be bri...


Digital Transformation Is Changing theWay that Applications Are Managedand Delivered To meet the growing challenges of a competitive world economy, a digital transformation is taking place in the enterprise. Organizations realize that to be competitive they need to be more agile. They need to reach ...


Revenue focused executives have four metrics that determine their success or failure. * Number of opportunities – What is the volume of deals that sales is working with? * Size of opportunities – What is the average deal size or total Average Contract Value (ACV)? * Win rate on opportunitie...