Ultimately, the success of scaling insights within your organization depends on the programs you put in place and the people who contribute to their success. Hear firsthand experiences and practical advice for fostering a culture where decisions are made from customer insights.

About the speaker:

John Ungar

Digital Customer Experience Manager

Kmart

John has led CX & Design teams in Europe and Australia for the past 15 years. He now is responsible for the digital customer experience at Kmart Australia. Bring an immature outsourced function to a mature internal function and helping grow Kmart’s ecommerce revenue 5-fold in the past 3 years.