Modern UX research in action: 10 research stories

The customer journey is often more complex than simply visiting a website.

When most people think of remote usability studies, they think of testing the user experience on websites and apps with participants sitting at home with their device or in front of a computer. And while it’s important to provide an awesome online experience, the customer journey is often more complex than simply visiting a website for 15 minutes and making a purchase or exploring a new app for the first time.

At UserTesting, we’ve set out to push the limits of our own platform, craft some unusual studies, and gather insights beyond traditional website usability testing.

 Digital
UserTesting, UX, Modern UX
UserTesting

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