Cloud is a vital enabler of a mature customer experience strategy. In recent years, enterprise customers have looked to the cloud to provide quicker access to enhanced features and as an attractive option to maintaining on-premises systems.
Offering an all-in-one cloud contact center platform, the most complete marketplace, myriad high-quality native features, a simple user interface and stellar customization capabilities, Genesys outranks the competition in the Frost & Sullivan Frost Radar™ North American Enterprise Cloud Contact Center Market, 2021 report.
Get the full report to learn: