Information technology (IT) is critical to company operations across almost all industries. The intersection of computer devices with technology and connectivity is the backbone of communication and commerce.

IT and related verticals are increasingly benefitting from the latest in artificial intelligence (AI). Customer-centric IT companies can leverage AI to create smart self-service options that make it easy for users to obtain answers and find solutions.

In this whitepaper, we will look at what Conversational Al is, the IT support challenges it addresses, the contact center metrics it impacts, and the new types of functions it enables.