One of the requirements of being included in the research survey was to have experienced some degree of dissatisfaction with their communication providers, even if they had not engaged with the market or considered switching.

The most interesting discovery from the report was the reluctance of many SMEs to switch providers or adapt their solution despite not being satisfied with their current telecoms solution.

In this eBook we explore the top 8 reasons behind the reluctance of businesses to switch telecoms providers or evolve their existing telecoms solution.