The Evolution of Utility Field Services

Advanced field services in the utility sector leverage technologies such as the Internet of Things, artificial intelligence, advanced analytics, and integrated mobility to enable proactive, predictive, and prescriptive asset maintenance to create resiliency in a utility's operations.

This IDC report answers the following questions in the area of utility digital transformation:

  • Field services are a critical component of a utility's operations strategy. What are some of the key benefits of an advanced field services offering?
  • What types of utility systems and applications can an advanced field service offering integrate with to create digital workflows? What advantages would that integration serve?
  • How has the evolution of utility field services improved both the employee experience and the customer experience?


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