The 2025 Imperative: Intelligent Automation Now

Despite decades of technology advancements that have positively impacted corporate information systems, most of today’s business processes can be further improved through intelligent automation (IA)—the process of using artificial intelligence (AI) to create hardware and software systems that work autonomously, learn from their experiences, and adapt to moment-to-moment conditions. As the following report from Harvard Business Review Analytic Services explains, most organizations are either currently pursuing or planning to pursue IA projects—albeit with some uncertainty. How do you turn initial IA visions into working systems? How do you integrate new IA functions with existing applications? And how do you scale these automation initiatives across the enterprise?


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