While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as their main provider. On the whole, the industry achieves good customer satisfaction with 74% satisfaction – however, there is clearly room for improvement.

But, in today’s world, is customer satisfaction enough?

This research on Australian retail energy provider focuses on customer engagement and identifies gaps in expectations and reveals what customers want. Download to learn more.