Trellis Fifth Avenue is an urban condominium property located in the heart of the Gaslamp Quarter in downtown San Diego, California – a prime location for both owners and residents.
About one third of packages delivered to Trellis Fifth Avenue were stolen. Deliveries were being left unsecured in the lob by, so the building’s engineer and janitor were holding resi dents’ packages until they were able to retrieve them, tying up property operations and creating accountability issues.
Parcel Pending partnered with the team at Trellis to design and implement a secure package management solution that fit all of the property’s needs and unique space require
ments.“ We absolutely made the right choice with Parcel Pending,” says King. “Everyone loves how easy it is to use the lockers, and the customer service team has provided phenomenal support for both our owners and our residents.”