This has been an unprecedented year for retail, with COVID-19 stretching brick-and-mortar businesses to the breaking point. Therefore, those retailers who had already implemented creative ways to combat the loss of foot traffic due to e-commerce, by expanding the ways people can shop, fared somewhat better when COVID came on the scene. Parcel lockers contributed to their ability to ride out the storm.

In this eBook, you will learn how multichannel shopping will:

• Provide a seamless shopping experience via flexible fulfillment options
• Improve the customer experience by providing a self-service pick-up solution
• Save time and money for retailers when Click-and-Collect options are offered