Recently, 8x8 introduced XCaaS (eXperience Communications as a Service), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS).

In these conversations, we discuss why we believe that a purpose-built integrated communications platform, like XCaaS, offers customers more value than a UCaaS/CCaaS solution made up of multi-vendor bundles. This one-platform distinction separates 8x8 from the rest of the market and features several key attributes that we call “customer-value pillars.” Five pillars stand out as mattering the most to our customers:

1. Agile
2. Scalable
3. Open
4. Intelligent
5. Reliable