Previously, Digital Transformation initiatives often centered around modernizing customer experiences or back-office systems. But COVID-19 brought with it a complete shake-up of how and where financial institutions needed to allocate transformational budgets.

The pandemic exposed weaknesses in the ability of banks to respond to enormous market disruption -- shown by failures in customer communications, the complicated shift to working from home, and the inability to provide services such as the Paycheck Protection Program to small business customers.

ServiceNow’s Financial Services Operations platform is designed to help financial institutions introduce automation and collaboration across their business. Read how this can enable you to build enterprise resilience into operations.