Old service business models no longer suffice as customers demand better visibility, enhanced experiences, and quality support. Manufacturers must deliver new services to meet the demands of the experience economy.

Customer expectations for enhanced service that goes above and beyond the traditional service contract or the work order demand that OEMs evaluate their current service model and address these concerns. 
 
Across manufacturing verticals, product commoditization is placing downward margin pressure; service seems to be a path to recoup revenues and discover new ways to deliver customer value. Download this IDC Vendor Spotlight to find out more.