As organizations leverage the power of Microsoft Dynamics 365 for both sales and service, it’s critical they focus on providing a great customer experience across all communications channels. Customers expect personalized, relevant and timely information — whether they call in to a company or they receive messages from the companies do business with. Easy integration with Microsoft Dynamics 365 gives organizations the tools needed to provide a seamless and consistent experience.

Download this data sheet to learn more about Genesys and Microsoft Dynamics 365 integration advantages.