While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing are readily available, but Teams requires a separate solution to enable workers to make calls in the platform.

This presents some critical issues. Calling is still one of the most popular communication tools used by businesses globally, and its omission as a standard feature in Teams leaves enterprises without a key asset.

Enterprise organizations should conduct a full evaluation of any prospective Teams telephony product or partner. This process should involve a thorough assessment based on an enterprise’s specific requirements, strategic objectives, market environment, and end-user needs. An accurate, unbiased evaluation—exploring some of the criteria detailed in this white paper—will lead enterprises to a Teams telephony solution that’s right for them and that meets their business requirements.