Improvement should never be a one-time thing. Even an optimized capability will need to be improved over time as various factors change – from business needs, through technological capabilities, to industry best practice and other external drivers of change. Plus, the service and support expectations of various business stakeholders, including employees, continue to rise.

To help your organization continue along its improvement journey, this eBook – the third in a series of three – looks beyond the what, why, and how of enterprise service management to share additional opportunities for enterprise-wide improvement. In particular, for enabling your organization to be all three of “better, faster, cheaper” in its back-office capabilities as your organization digitally transforms through better technology and data exploitation.