Disaster recovery and business continuity plans are must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a wildfire or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a communications server, or an unsuspecting employee clicking on a phishing email with a virus that takes down the network.

Cloud contact center solutions provide the best way for your business to plan for and survive disaster. A well-architected approach not only houses all the contact center infrastructure and your critical data away from potential disaster sites but also ensures high availability by employing a state-of-the-art network required to bypass local problems.

Download this whitepaper and learn about the five key ways a cloud contact center ensures disaster recovery and business continuity.