Many healthcare organizations are built on a complex ecosystem of legacy infrastructures, systems and technologies, often operating in departmental silos, without the ability to work seamlessly together or plug into other applications, as necessary. Hospitals rely on their ability to extract, analyze and operationalize data, but system complexity often gets in the way, meaning that valuable, highly trained staff are forced to act as the glue between systems in order to keep things moving.

This paper explains what intelligent automation is, the benefits it delivers to healthcare organizations, how it is freeing up humans to undertake more meaningful work for patients and how change is predicted to continue in the future.