As the longer-term impact of COVID-19 reshapes the retail landscape, hundreds of operational decisions need to be made even more rapidly across the value chain, and retailers will have to take advantage of new tools and business models to become more efficient and less exposed to future shocks.
The next ‘normal’ in retail will undoubtedly be digital, and it will increasingly be shaped by the adoption of the best tools for such complex decisions: artificial intelligence and machine learning technologies (AI/ML).
Google Cloud recently commissioned research including an online global survey of retailers and expert interviews to understand:
To read findings from this research and get ideas for business transformation and success in the “new” normal, download your complimentary copy today.