In an increasingly service-based economy, growth relies on the ability to close deals—not just with new customers, but also within the current customer base. As a result, companies need to ensure customers maintain a positive impression of the business beyond the point of purchase, as unified commerce across
channels and throughout the customer purchase journey offers flexibility and consistency to deliver a superior customer experience. Unfortunately, when organizations invest a lot in their sales and contracting processes, the invoicing, billing, renewals, and order delivery experience can get overlooked. This oversight is detrimental to the customer relationship.
The Ultimate Guide to Revenue Management was designed to help enterprises achieve operational excellence, deliver a seamless end-to-end customer experience, and earn the maximum revenue from every customer engagement. This guide details how revenue management tools can accelerate revenue velocity, eliminate errors and risk, and gain more insight into customer behaviors and expectations. Readers also learn how revenue management solutions help effectively collect revenue, predict budgets, and efficiently manage billing and customer agreements.