The Future of Higher Education: Digital Transformation Is Critical to Learner and Institution Success

This white paper examines the process of digital transformation (DX) for higher education as a response to current trends and market forces. It was developed using existing content from ongoing research in IDC’s worldwide and regional Education Digital Transformation Strategies practice, including several global surveys of educational institutions completed in 2019 and 2020. In addition, IDC conducted phone interviews with key Salesforce staff and the digital transformation leaders at Arizona State University (ASU), BI Norwegian Business School, Monash University, and the London School of Economics and Political Science (LSE).


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