Process excellence is a work culture built around key business processes. If business processes are broken or non-existent, the business suffers or fails. If processes are strong and well-documented, it affords you the opportunity for continuous process improvement.

Organizations that embrace process excellence view every business process as an asset—one that can be owned, managed, maintained, and governed. And they build improvement into everything they do, such as identifying, codifying, mapping, reviewing, and updating the way things are done across the organization—an approach called process management.