Pegasystems has deep roots in healthcare and a demonstrated heritage in business process management. The vendor has a solid strategy buoyed by its market approach and proven performance in the space.

Pega Customer Service for Healthcare has robust and deep domain-level capabilities configured to meet the unique demands of HCOs. The underpinning AI surfaces insights on customer engagement, at the speed of conversation, which helps HCOs provide more personalized, contextual, and proactive experiences, even as customers cross channels. User experience, data integration (especially EHR connections), and intuitive agent support are strengths of the solution. Outbound campaign management is an interesting feature — it can be modeled through what-if analysis and monitored on an ongoing basis.

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