4 Steps to Better Incident Management

Key Takeaways

1. When your monitoring systems generate too many alerts that require your attention, your organization starts to suffer from alert fatigue.
2. Alert fatigue can be detrimental to a modern operations environment, causing service degradations as teams miss critical notifications.
3. The financial cost of alert fatigue can be great due to the toll it takes on your employees and ultimately your business.
4. There are steps you can take to prevent alert fatigue, including eliminating unnecessary alerts, optimizing alert priority levels, notifying the right people at the right time, and learning from your alert trends.

Alerts from monitoring systems and ticketing tools are a good thing, as they help IT Ops and DevOps teams track the health and performance of core apps and services, and enable responders to react quickly to incidents. But it’s possible to have too much of a good thing, and alerts are no exception. When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue.

When alert fatigue sets in, operational environments suffer, impacting the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.

This whitepaper explains why alert fatigue is so detrimental to a modern operations environment and how organizations can avoid alert fatigue by integrating their monitoring systems with a centralized incident management system.