The world is evolving from a slow, rigid, and industrial environment to a fast-paced, digital society. Speed-to-market is essential to this transformation. Employees expect relevant services and information to be readily available as they innovate and serve the customer. And while IT service management (ITSM) has historically improved the employee experience by expediting request, incident, and change management, in the wake of the COVID-19 pandemic, companies are becoming even more reliant on using ITSM to efficiently run their business operations.

 

Read this Thought Leadership Paper by Forrester Consulting, commissioned by ServiceNow, for relevant and timely findings on how: