The current state of the world has drastically changed the face of retail and accelerated an already fast-moving trend toward enabling true omnichannel digital commerce for retail businesses.

In the IDC MarketScape: Worldwide Retail Commerce Platform Software Providers 2020 Vendor Assessment, SAP was named a Leader. Download the an excerpt of the report now to:

• Learn why the IDC MarketScape recognised SAP's retail commerce strengths, which include mature experience management capabilities, pre-built integrations into back office applications, and clear CX application architecture.
• Benefit from expert advice for choosing a retail commerce platform that can deliver empathy to customers at scale and function as an essential enabler of innovation.
• Understand the four capabilities that the IDC MarketScape considers key to an effective retail commerce platform, including real-time customer experience management, core commerce capabilities, order fulfillment, and content optimisation.