This IDC study explores how different drivers are collectively impacting technology in the retail industry and offers guidance on actions to consider. “The 2020 worldwide retail industry predictions offer a glimpse into the future of the retail industry as it is being transformed in the new digital era,” says Leslie Hand, Vice President, IDC Retail Insights.

“The future belongs to visionary leaders and forward-thinking organizations that are able to break the shackles of legacy systems and accelerate mastering digital-first strategies. The thrivers will be those that champion data-driven, experiential, and personalized approaches to experiential retail business and IT. The strongest businesses will be truly customer driven, with big shifts in internal culture and in collaborative/innovative partner relationships.” The intended readers of this IDC FutureScape include but are not limited to members of the executive, business, and IT leadership of retail organizations worldwide.

Access your complimentary copy of IDC FutureScape: Worldwide Retail 2020 Predictions to get actionable insights and analysis for likely future technology and business scenarios.