We know today’s workplace requires a toolbelt of apps and programs to complete tasks efficiently and effectively, but have workers reached an app overload tipping point that is undermining the business goal of improved productivity?

RingCentral and CITE Research explored this question via an online survey of 2,000 global knowledge workers—people in a profession that require them to “think for a living.”

This research sought to understand the type of apps knowledge workers are using, how they are using them, and their impact on the workplace.

The findings provide a fresh look at today’s workplace reality. Most notably, app overload is very real and very damaging. While apps provide some efficiency through increased connectivity, they also add chaos to workflows and upend productivity.