Frost Radar™: European Contact Center As A Service Market, 2020

Genesys software outranks the competition in the Frost and Sullivan Frost Radar™: European Contact Center as a Service Market, 2020 report. Genesys Cloud™ contact center software tops the CCaas market by offering an all-in-one cloud contact center platform, the most complete marketplace, a myriad of high-quality native features, a simple user interface, and unmatchable customization capabilities.

Download the report to see why Genesys is a leader, including:

  • Heavy investment in developing innovative applications for predictive engagement and for embedding artificial intelligence capabilities in customer experience tools
  • An innovation strategy that’s faster than anyone in the industry
  • CCaaS revenues skyrocketing due to accelerated customer cloud adoption


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