This paper looks at how to deliver intelligent, omni-channel experiences to drive employee engagement and productivity.

Digital transformation encompasses both technological and human components. While man initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today.

As artificial intelligence (AI) and automation technologies weave their way into the enterprise, organisations must evolve to meet new expectations for how service is delivered the employees.

This whitepaper will help you understand how work gets consumed and done in the cognitive era, and how to seamlessly merge technologies at work to meet employee expectations with enterprise chatbots.