A North American chain of department stores has a robust brand that stands for luxury, legacy, and customer satisfaction. They operate stores in North America and numerous outlets in Asia Pacific. The retailer’s bedrock belief is in innovating to improve customer experience, both in-store and online. They strive to provide a friction-free shopping experience with easy login, hassle-free gift cards, and stored payment information.
However, the retailer’s dedication to a friction-free shopping experience opened the doors to rapacious automation attackers, resulting in five pain points for the company’s IT and loss departments. Download the case study to learn more on each pain point.