Beyond the Mystery: How to Develop a Service Catalog

There are many opinions about what a service catalog is and is not. ITIL® says that the service catalog is “a database or structured document with information about all live IT services, including those available for deployment. The service catalog is the only part of the service portfolio published to customers and is used to support the sale and delivery of IT services. The service catalog includes information about deliverables, prices, contact points, ordering, and request processes.

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