Barriers and Accelerators for Digital Transformation

The digital disruption is pushing organizations to rapidly acquire and deploy digital capabilities, in order to stay relevant. To gauge the pace of this digital transformation, Infosys Knowledge Institute conducted a series of surveys with senior management executives of global companies with over $1Bn in revenue.

The survey showed that incumbent organizations (as opposed to digital natives) fall into 3 clusters determined by their progress along the digital transformation journey.

  • Watchers: Who regard technology as an efficiency enabler and are trying to build a foundation for digital transformation.
  • Explorers: Those who regard technology as an enabler for select functions that directly impact CX.
  • Visionaries: Place technology at the heart of their business models and culture.


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