According to a Broadcom survey of global telecom providers, more than half of businesses will have moved to cloud communications by 2020; pointing specifically to accelerated adoption of cloud contact centre and team collaboration services.

The success of a cloud migration starts with looking for a partner with deep experience and expertise as well as world-class technology, leveraging their experience and technical capabilities to sidestep common traps along the path to a successful migration. The 4 most common potential problems areas – preparation, technical considerations, testing and transitioning – are broken down in this paper as well as how to avoid falling victim to one.