8x8: Collaboration and AI Take Customer Care to the Next Level

This buyers guide examines the North American contact center market, and covers the contact center on-premise systems and hosted/cloud markets. This study is based on extensive primary and secondary research and is divided into 2 sections.

Section 1 provides analyst commentary on the most important forces affecting the North American hosted/cloud contact center market.

Section 2 highlights and assesses the capabilities of the top-performing North American cloud contact center providers. 


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