Service Performance Insight conducted a recent survey of 561 professional services organisations ranging from IT Consulting, Management Consulting, Marketing, Accounting, Legal and other types of service-based businesses, that has helped shed new light on performance expectations in a number of key areas*. These Key Performance Indicators (KPIs), can help firms benchmark their financial data, and identify where they need to focus as they strive for continuous improvement and growth.

This whitepaper will highlight the latest actionable KPIs and discuss the factors that commonly affect these numbers and what you can do to improve them. We will also provide real world stories of financial leaders that have faced these challenges and found ways to succeed.