IT Operations Management (ITOM) helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. ITOM is the enabler of speed, agility, complete visibility and rapid problem detection.
There are five key ITOM enablers to gain complete visibility into all areas of the infrastructure, and optimized management of IT environments.
1. Configuration Management Database
2. Discovery of traditional IT resources
3. Discovery of cloud and virtual resources
4. Discovery of IBM i and IBM mainframe resources
5. Service mapping
This white paper provides insight into each one and why all must be present for ITOM to achieve its objectives.