Creating a modern workplace is about making employees more productive and providing a better user experience (UX). While this goal may seem easy to obtain, IT industry veterans can vouch that, in the not so distant past, the single directive of the IT department was to decrease costs. Today, attracting and retaining top talent is a top priority, driving more investment in understanding employee needs.

This IDC Vendor Spotlight seeks to provide a holistic overview of this new services market segment by focusing on three main sections:

1. What underlying market changes created the demand for a modern workplace?

2. What are the main types of digital workplace services employees will see, and how will they change their workstyle?

3. What are the back-end transformations employers must make to enable them to implement a modern workplace effectively?