Harnessing technology for success

Disruptive technologies are forcing companies to react to stay ahead of the change. Businesses that create exceptional customer experiences can set themselves apart from their competitors, especially in the mid-market.

Customer experience (CX) experts from McKinsey believe businesses using advanced analytics can gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10%, and reduce costs by 15 to 25% within two or three years.

According to Gartner, 89% of companies now compete primarily on customer experience. Across all businesses, 72% say improving customer experience is their top priority.
However, according to Bain: “What’s even more amazing is 80% of companies believe they deliver “super experiences,” but only 8% of their customers agree.” So how does a mid-market company ensure the same consistent experience for customers on every platform?

Download ‘Harnessing technology for success’ and better understanding of what it means for your business.

 Software Development

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