Managed Security Service Providers (MSSPs), like any other business, are a factor of its people, process, and product.
When you’re starting service with a customer, you’re also entering into what you hope is a long-term relationship. Setting the tone early on in this relationship is very important. If you act haphazardly or give off the impression of disorganization it could impair the relationship you need to survive.
To help you implement process around your service, we’ve created the below checklist. You can use this as is but it’s advised that you modify it to fit your individual work style. The services you offer and your experience will influence the creation and the ongoing edits of the document. You may also want to consider translating this information into a wiki or similar system for each customer.