Make “zero-touch” automation your 1st response to every incident. The second a ServiceNow ticket is created, NetBrain automation kicks into action to:

1. Instantaneously build a Dynamic Map of the problem area, using live network data in real-time: Say you open a ticket to investigate a slow application. Usually there isn’t much information to go on other than a source and destination IP. That leaves you with possibly hours of legwork to figure out how traffic is actually flowing right now, how it was designed, and what (if anything) has changed, until you can clearly visualize the problem area end to end. NetBrain automatically creates a Dynamic Map of the full application path, hop by hop — even through SDN — and embeds it into the ServiceNow ticket.
2. Capture the crime scene by collecting critical diagnostics as the incident is happening: Usually, a trouble ticket waits in the queue until someone gets to it. Meanwhile, the problem continues to cause trouble (and maybe gets worse) or evaporates into thin air (and is nearly impossible to reproduce). Wouldn’t it be better to have NetBrain start collecting diagnostic data as soon as the problem is detected? Whatever you’d do yourself manually, you can have NetBrain do for you — only automatically, in a matter of seconds, before you get there.