When it comes to transforming how we work, we believe the best way to start is to ask the people doing that work. That’s why we’re constantly in conversation with knowledge workers in companies of all sizes, to find out what they expect from work and learn about how they’d like to get things done every day. Part of this means always looking into how work and employee expectations are changing for enterprise companies.

This report is based on a quantitative study by global firm Kelton Research that focuses on three of the clearest themes that have emerged in our discussions with knowledge workers. It reflects important changes in people’s expectations about work, including:

• A desire for more transparency— in all directions
• The need to connect with colleagues more deeply
• The importance of better processes and collaboration tools
• The disconnects that are preventing progress on these fronts.

We hope the research contributes to the ongoing conversation about work and suggests how enterprises can rise to the challenges of change.

Critically, we hope that it shows how every business leader—not just HR and IT leaders— can make a measurable impact on their organizations by focusing on relationships, connections and the way work gets done.