IDC research indicates that transforming the customer experience relies on transforming the employee experience. The reason is simple. Today's customers demand personalised service and flexibility, and to meet these rising expectations the workforce experience also has to change.
Putting people at the core of your business is easy to talk about, but often difficult to achieve. As you face change there has never been a more important time to focus on your people.
In the InfoBrief by IDC, “People-Centric Business for Sustained Growth: A Fresh Vision for Human Capital Management" you’ll learn how to: