Over the last five years, we have witnessed a major overhaul of how HR provides services to employees, also known as HR Service Delivery. Companies have transformed the way they interact with employees and best service them over the life of their relationship with the organisation. Three major trends continue to be driving forces behind this transformation.

Cloud technology has proven to be one of the most powerful enablers in meeting the drive for increased efficiency, productivity and strategic transformation. Quick and easy access to digital services improves the lives of both employees and the HR professionals serving them. Cloud services enable companies to leapfrog previous generations of technologies and move directly to innovative solutions that can be easily turned on and expanded as needed.