UCHealth started with a small group of pilot users to gather feedback. After a successful pilot phase, they opened enrollment for all users. Within weeks, thousands of users enrolled to use Duo to approve e-prescriptions. The enrollment was fast, partly because user feedback was positive. In fact, Duo’s success elevated users’ expectations for other IT projects. They expect more user friendly products such as Duo.
After the success of EPCS project, UCHealth is looking to expand Duo to other use cases, such as secure access to VPN to prevent attackers from remotely accessing internal resources. Another driver to expand the usage of Duo is to satisfy partner requirements. Some organizations, Anthem, for example, will only partner with organizations that are secured and protected with MFA.