The Journey To Better Travel Expense And Invoice Management A Spotlight On EMEA

Travel, expense, and invoice management are important components of every business, however, managing them can be difficult as manual processes and limited tools often bog down the process and inhibit efficiency. It’s important that companies can manage and process expenses in a timely manner to keep both the budget on track and your employees happy.

In September 2017, SAP Concur commissioned Forrester Consulting to evaluate how companies in EMEA (UK, France, Germany, Belgium, and Norway) are making decisions about travel and expenses (T&E) and invoice solutions. Forrester conducted an online survey of 125 respondents from EMEA-based companies and conducted six qualitative interviews with IT and finance decision makers from global companies to explore this topic.


  • Less than 50% of EMEA companies are very satisfied with the ease of use and accessibility of their T&E and invoice management tools and processes.
  • Fifty-four percent of EMEA companies agree that IT and finance don’t see eye to eye on T&E and invoicing priorities.
  • Seventy-three percent of EMEA companies agree that IT and finance leaders need to better communicate and collaborate on T&E and invoice priorities.
  • Key outcomes driving investments in new T&E and invoice management solutions include improved process efficiency, cost savings, and visibility and access to spending data.


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