Security vs. convenience in the payment experience - What matters most to online shoppers?

With Strong Customer Authentication (SCA) coming into force on 14 September 2019 as the final part of PSD2, many online businesses are required to add additional security measures to large parts of their online payment experience.

Key goals of SCA include reducing payment fraud and creating a safer payment experience for the customer.

But to what extent will consumers embrace the changes or reject them in the form of abandoning a transaction?

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