Yelp connects millions of people with local businesses through its website and mobile app. To ensure a great customer experience the company has standardized on the Splunk Enterprise data analytics platform, enabling hundreds of technical and non-technical users— from site reliability engineers to product managers—to gain actionable business insights.

Since deploying Splunk Enterprise, Yelp has seen benefits including:

• Improving website uptime with real-time notifications
• Quickly and reliably delivering application features to users
• Uncovering business insights and improving the customer experience
• Saving engineering hours by liberating the data for all users

This case study explores how Yelp uses Splunk to democratize its data to ensure great customer experience.