Yelp Standardizes on Splunk Enterprise Democratizes its Data to Ensure Great Customer Experience

Yelp connects millions of people with local businesses through its website and mobile app. To ensure a great customer experience the company has standardized on the Splunk Enterprise data analytics platform, enabling hundreds of technical and non-technical users— from site reliability engineers to product managers—to gain actionable business insights.

Since deploying Splunk Enterprise, Yelp has seen benefits including:

  • Improving website uptime with real-time notifications
  • Quickly and reliably delivering application features to users
  • Uncovering business insights and improving the customer experience
  • Saving engineering hours by liberating the data for all users

This case study explores how Yelp uses Splunk to democratize its data to ensure great customer experience.


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